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CONCIERGE HOUSEHOLD FOOD MANAGEMENT ™

Professional Grocery Delivery Services

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• 1. Private Concierge

You are paired with a household management team whose sole purpose is to build a lasting relationship with your household and master your everyday rhythm.

• 2. Household Preferences

We learn your favorite foods, dietary needs, and home traditions to build your personalized service.

• 3. Quality Sourcing

We scan local markets and top grocery stores to find the highest-quality items for your kitchen.

• 4. PERSONALIZED SERVICE

Explore our curated monthly grocery carts, where every rotation is hand-tailored to fit how you live, host, and move through your week.

• 5. Expert Shopping

Your dedicated team builds a long-term relationship with your household, keeping detailed notes on your exact preferences to shop for you month after month.

• 6. Scheduled Delivery

You select your preferred monthly delivery window so your groceries arrive consistently, right when your kitchen needs them.

• 7. Thoughtful Updates

We keep you informed on seasonal ingredients, specialty holiday carts, new finds, and culinary news.

• 8. Virtual Shop Assist

Coming Soon: Enjoy direct, on-call access to your dedicated team for expert guidance whenever you decide to shop.

Experience seamless, curated grocery management tailored for your family's Thanksgiving. Tap Below on mobile and text FEAST to reserve.Enrollment Closes November 13th to Guarantee Timely Fulfillment.

By tapping below, you consent to receive text messages regarding your holiday cart inquiry. Msg & data rates may apply. Reply STOP to opt out.

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A SIGNATURE AMENITY PROGRAM

A bespoke lifestyle designed for easier living, built on community culture

THE NEW STANDARD FOR MODERN RESIDENTIAL COMMUNITY LIVING

Experience seamless, curated grocery management tailored for your family's Thanksgiving. Tap Below on mobile and text FEAST to reserve.Enrollment Closes November 13th to Guarantee Timely Fulfillment.

By tapping below, you consent to receive text messages regarding your holiday cart inquiry. Msg & data rates may apply. Reply STOP to opt out.

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• 1. Concierge Onboarding

Enrolled residents receive a quick onboarding session with a SEVA Advisor to map out their dietary preferences, custom grocery carts, and preferred delivery schedule.

• 2. Ongoing Service

Residents coordinate directly with our SEVA Client Food Managers via a secure channel to add, change, or update their monthly selections.

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Frequently Asked Questions (FAQ)

Does filling out the enrollment form mean I am purchasing groceries?
No. Completing the form only enrolls you in our system. It collects necessary information to streamline future purchases, but no payment or purchase is required at this stage.When are groceries delivered? Do I need to be home?
You select a delivery time window during enrollment: from morning, afternoon, or evening, on weekdays or weekends that best fits your schedule. Someone should be home during this window to receive the delivery. However, if you cannot be home, delivery is left at your doorstep with photo confirmation, and you will be notified via preferred method of communication.What happens if I am away on vacation or out of town during my scheduled delivery week?
We understand that families take trips or may be away from home from time to time. If your delivery window lands during a week when you are away, you can easily reschedule your delivery for exactly one week later. To ensure a smooth transition, we kindly ask that you notify us to request a reschedule before your monthly payment is processed. When rescheduling, your delivery day and time window will remain exactly the same (for example, if your usual delivery is Saturday from 1:00 PM to 3:00 PM, your rescheduled delivery will be the following Saturday from 1:00 PM to 3:00 PM). To maintain a consistent and balanced supply of fresh groceries for your household, rescheduling is limited to a maximum of one week out.Can I make changes, substitutions, or updates to my grocery package, and when do I need to submit them?
Yes, you are welcome to make adjustments, substitutions, or add-ons to your package to fit your household's changing needs. However, any changes or modification requests must be submitted and finalized before your monthly payment is processed for that month. Once a payment has gone through, the order for that billing cycle is locked in and scheduled for fulfillment, so reaching out to us ahead of your billing date ensures we can apply your updates seamlessly.What happens if you can’t reach me during delivery?
We ask for both a primary and backup phone number to contact you if needed. If we cannot reach you, groceries will be left at your doorstep with photographic proof, and you will receive confirmation that your order was delivered.Can I cancel my subscription if I no longer want to continue with the grocery delivery service?
We understand that sometimes you may need flexibility with your grocery package delivery service. You are welcome to take a pause or a break from your subscription whenever necessary-simply let us know if you want to skip a delivery or take a month off. Please note that you may pause your subscription for only one month at a time; all prior outstanding charges must be paid before doing so. Consecutive monthly pauses are not allowed, so if you pause this month, you must resume payment next month before pausing again. During this time, if a payment processes, you will still receive your tailored grocery package designed to fit your household’s lifestyle. We encourage open communication so we can help accommodate your needs without the need for a full cancellation. Taking a break is often a smarter choice to maintain your access to the benefits of our service without the commitment of continuous billing. However, if you decide to cancel your subscription entirely, you can reach out to us via text at (443) 565-2884How long after payment will I receive my groceries?
All groceries are delivered within 5 to 7 business days following payment.

What types of groceries will I receive?
You receive fresh groceries sourced from various stores across Baltimore County and Baltimore City. We offer four different packages with clearly listed items. Details are available in the enrollment form for you to choose which package fits your needs best.Can I make substitutions or add items to my package, and how do substitutions and add-ons work with my order and pricing?
To give you flexibility while keeping pricing fully clear and upfront, we make it easy to adapt your plan with custom items and adjustments each month. Item substitutions are subject to up-charges and market fluctuations that may vary based on current pricing. Optional add-ons carry an additional fee and are priced individually at standard, regular in-store retail value, as package discount rates do not apply to add-on items. All substitution requests and add-on selections must be submitted and finalized prior to monthly payment processing, and once payment is processed, your order for that billing cycle is locked and scheduled for fulfillment.How do you handle perishable items that need refrigeration?
Our enrollment form includes full disclosures about fresh groceries that require refrigeration, such as dairy, poultry, and meats. It is important that someone is home during the delivery time window or shortly after to refrigerate these items promptly. We carefully select items with freshness dates to ensure quality upon delivery.Do you accommodate dietary restrictions or allergies?
Yes, we cater to all dietary restrictions and allergies. The enrollment form asks you to list any allergies or dietary needs within your household so we can accommodate them in your grocery package.What if I don’t eat certain foods like wheat or dairy?
During enrollment, you can specify any dietary preferences or restrictions such as gluten-free, low-fat, dairy-free, or plant-based options. We personalize your package accordingly.How do you ensure the groceries are fresh and safe?
We source fresh groceries from trusted local stores and carefully check expiration dates. Our delivery process follows the same safety regulations as all food delivery companies, ensuring your groceries are handled safely.Is this grocery service free, or are there fees involved? Our grocery service is not free because we provide a sustainable, long-term solution tailored to your household’s needs. To maintain consistent quality and delivery, we charge a monthly payment that remains fixed regardless of market changes. This means your monthly cost will not fluctuate whether grocery prices rise or fall, helping you budget with confidence while receiving more groceries at a lower overall cost.If you have more questions or need assistance, please contact our support team via text at (443) 565-2884, and we’ll be happy to help.

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